Complaints and Resolution Process

Complaints may be submitted through the Platform’s complaints page when available or to info@sanany.com. Include your name, contact details, listing link or transaction reference if applicable, a description and relevant evidence. Do not send passwords, verification codes or full card details.

SANANY will acknowledge receipt and provide a reference number through an available channel, classify and review the facts, and may seek further information or contact the relevant party. SANANY will communicate an outcome or updates when available and allow a complaint to be reopened if new information emerges. Resolution time depends on the matter and any external bodies involved. This process does not limit access to competent authorities or statutory rights.